Mala’a Installs its Self-Service Kiosk Machines at Central Bank of Oman Branches in Salalah and Sohar

Oman Credit and Financial Information Center (Mala’a) installs its Self-Service Kiosk Machine at Central Bank of Oman’s Salalah and Sohar branches, in a strategic move to enhance individual’s accessibility to their credit reports and to offer timely and secure digital support through a reliable machine. This initiative forms part of Mala’a’s in expanding its channels to make its services accessible to all.

The kiosk enables users to obtain their credit reports instantly by entering a valid Civil ID number or Commercial Registration number, coupled with a One-Time Password (OTP) verification sent to the registered mobile number. Furthermore, the kiosk integrates a secure live video call feature, facilitating direct and confidential call with Mala’a’s customer service for immediate assistance.

As part of the launch activities, Mala’a organized a dedicated workshop in Salalah for representatives from banks and finance and leasing companies (FLCs). The session spotlighted Mala’a’s range of products, services, and delivery channels, offering participants valuable insights into how these solutions can empower them to better serve their customers.

Mrs. Manahil Jaffar, Mala’a Acting General Manager, stated: “The installation of the Self-Service Kiosk Machine in Salalah and Sohar represents Mala’a’s unwavering commitment to driving digital transformation within Oman’s financial landscape. By providing individuals with quick and secure access to credit reports alongside the support. She added “Mala’a remains committed in its pursuit of innovation and service excellence for both individuals and corporates”.

Oman Financial and Credit Information Center (Mala’a) was established in 2019, offering credit reporting services and innovative credit solutions. The center plays a crucial role in building an integrated national financial system in Oman. The center’s goal is to create a comprehensive database of credit and financial information across the Sultanate, allowing financial institutions to make informed credit decisions based on accurate and reliable data. This advanced system enables members to assess clients’ financial capacity more effectively, contributing to better loan quality and reduced financial risks. The center also plays a key role in reducing default rates, enhancing financial stability, and supporting economic growth in Oman.